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booking and cancellation conditions

booking and cancellation conditions

Booking conditions

Prices

Our prices are in Euros, including all taxes with the exception of the tourist tax. The tourist tax is € 2.60 per night (age from 16 years).

The tourist tax is indicated under a separate heading on your invoice.

Surcharges

Pets are allowed in apartments 4 and 5, with a maximum of 2. A surcharge of € 5 per pet per night applies for your pet. We request that you bring your own basket or blanket for your pet.

It is possible to book an extra person with apartment 1 and 2. This person does not have their own bedroom, but can use the sofa bed in the living room. A surcharge of € 15 per night applies for an extra person.

Arrival and departure

·       The room you have booked will be ready for you from 3 p.m.

·       On the day you leave, check out is no later than 10:00 am

Deposit

To reserve your apartment, we require a deposit of 40% of the travel sum. Your reservation is binding upon receipt of the deposit. The deposit must be credited to our account within 7 working days after booking.

Payment of the full travel sum

The full travel sum must be paid on the day of arrival. Please note: we do not have a PIN option, so you can only transfer this amount to us!

Cancellation policy

In case of cancellation of your trip:

·       Up to 3 months from your arrival date; 100% of the travel sum return, or if you only paid the down payment, your down payment.

·       Between 1 and 3 months from your arrival date; 40% of the travel sum returned.

·       Less than 1 month from your arrival date, you owe us the total travel sum.

IN CONNECTION WITH THE UNCERTAIN SITUATION REGARDING THE COVID-19 PANDEMY, WE USE WIDER CANCELLATION OPTIONS FOR RESERVATIONS BETWEEN DECEMBER 19, 2020 AND APRIL 30, 2021.

IN THIS PERIOD YOU CAN CANCEL FREE OF CHARGE UP TO 5 DAYS BEFORE ARRIVAL!

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Published 11-11-2020 / Copyright © Carinthia appartements